Return/exchange

Such unsatisfactory service that I received from the Manager at Durban Pavillion Mall store. I had bought a dress on the 5th of November at Eastgate Mall. I then had to travel to KZN due to family matters. I returned the dress on the 19th November and the lady refused me a refund and told me to exchange it as she pointed out stitches that were open around the sleeve. The reason for me returning the dress was because when I was home, I realised that it was too tight around the hips and I just put it aside. My understanding of the returns policy is that the item/s should not have been worn and that was what should have been verified. I had no control over stitch defects on that dress and I would never return something that was worn. I feel that she was unreasonable to me and now I have a dress that I don't need because I could only exchange. Defects happen and I do not think YDE is immune.