Return Policy Really Unreasonable

My fiancee went to the Glen to return 2 items for me that do not fit, which have never been worn before and he was told that they wont take them back, exchange them for another size or even give me a voucher so I can get something else because YDE has a 14 day return policy and I was already late by 10 days. I have been a good paying account holder with YDE for over 8 years and now I get such horrible service, what am I expected to do with these clothes, I mean they cost me R1297.00. I really feel it is really unfair that you are not even willing to exchange these goods which are also not sell items. One thing you are good at is selling us expensive clothing which are not also of the best quality but we continue to shop there because you have the latest trends. I mean Woolworths and Foschini Group have a 30 day return policy if goods are returned in the same condition they were purchased and with a till slip because I am sure they aware that their customers don't always have time to go to malls, and with that being mentioned YDE stores are not in every mall, to have a 14 day return policy. You go on Hello Peter and realize that your services are actually appalling because you don't care about your customers all you care about is the money you receive. If I am not assisted I am definitely go to close my account and never shop nor advice anyone to buy from YDE! I am really why cant I just exchange the damn items, I mean they don't fit and no one advises you that of the 14 day return policy but when its a sale they tell you before you purchase the items that you cant return sales goods, I mean who reads the back of their till slips!!!!