1 reviews | Active since Sept 2017
Request for paid up letter
I have made a payment more than two weeks back and have been waiting for a paid up since then. The payment was made at the store which cleared immediately on the system. Why does it have to take so long just get a paid up letter?
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving the requested paid up letter.
We have reviewed your account and can confirm that the balance on your YDE account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 10 November 2017. An instruction to update your profile accordingly was also sent to all credit bureaus on the same date.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving the requested paid up letter.
We have reviewed your account and can confirm that the balance on your YDE account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 10 November 2017. An instruction to update your profile accordingly was also sent to all credit bureaus on the same date.
We trust that we have adequately responded to your query. However, please feel free to contact us should you have any further inquiries.
Yours sincerely,
YDE Online Team