AR
Alesha R
1 reviews | Active since Aug 2015
12 Aug 2015, 10:25
Refused to Return & Bad Attitude
I bought a dress at YDE on 30 May 2015. On 01 Aug I returned it as it did not fit properly when I tried it on at home. The cashier was visibly irritated that she had to process a return (I imagine it is more admin than a normal sale) After practically processing the entire refund she realises that the dress was bought on 30 May - and tells me that she can't do the refund as it is stock from last season, and I bought it 3 months ago. I told her that was unacceptable as yes, I purchased the garment on 30 May, and although it was 01 Aug, there was technically a month between the dates. And frankly there is not ONE T&
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Yde's replyOfficial
14 Aug 2015, 13:15Hello aleshavr,
Thank you for your post.
YDE allows ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met. We believe this policy is fair and balances our reasonable requirements with consumers' rights.
We have liaised with the relevant store and as the garment was returned after the allocated 14 day returns period, you were correctly advised that the return could not be authorized. Whilst we acknowledge your frustration and reason for not returning the item sooner, we regret that we cannot accept this return.
Our customers are important to us and we sincerely hope that you will understand the reason for this policy.
Best regards,
Chevola
Thank you for your post.
YDE allows ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met. We believe this policy is fair and balances our reasonable requirements with consumers' rights.
We have liaised with the relevant store and as the garment was returned after the allocated 14 day returns period, you were correctly advised that the return could not be authorized. Whilst we acknowledge your frustration and reason for not returning the item sooner, we regret that we cannot accept this return.
Our customers are important to us and we sincerely hope that you will understand the reason for this policy.
Best regards,
Chevola
Yde's reply14 Aug 2015, 13:15
Official
Hello aleshavr,
Thank you for your post.
YDE allows ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met. We believe this policy is fair and balances our reasonable requirements with consumers' rights.
We have liaised with the relevant store and as the garment was returned after the allocated 14 day returns period, you were correctly advised that the return could not be authorized. Whilst we acknowledge your frustration and reason for not returning the item sooner, we regret that we cannot accept this return.
Our customers are important to us and we sincerely hope that you will understand the reason for this policy.
Best regards,
Chevola
Thank you for your post.
YDE allows ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met. We believe this policy is fair and balances our reasonable requirements with consumers' rights.
We have liaised with the relevant store and as the garment was returned after the allocated 14 day returns period, you were correctly advised that the return could not be authorized. Whilst we acknowledge your frustration and reason for not returning the item sooner, we regret that we cannot accept this return.
Our customers are important to us and we sincerely hope that you will understand the reason for this policy.
Best regards,
Chevola