1 reviews | Active since Feb 2016
Refused to refund a product
I bought two dresses over December as a gift. I asked about the returns policy and they assured me that if I bring the slip along I will get my money back. They never said that they only give you two weeks to return it. I went to return it 3 weeks after Christmas because that was the earliest I could make it back to Somerset Mall as I was on holiday and not in the area. The manager wouldn't accept the item and was not at all understanding about the predicament. I then asked her to escalate the matter and call me back which they never did. Their response was \it says 2 weeks on the slip\". Fourteen days is a pathetic returns policy especially over Christmas as most of the time it is difficult to get back to the shops. Also, one only receives the slip once you have already purchased the item and most big retailers offer 30-60 days to make a return. I am so upset with the inconsiderate nature of the staff as well as the 14 day policy that I will most definitely not make the same mistake by shopping at YDE again "
Thank you for your post and allowing us the opportunity to respond.
Our Returns Policy is in place for the protection of our customers as well as ourselves. We go to great lengths to guarantee that the merchandise our customers buy off our shelves has never been worn, is in a perfect condition at all times and remains current with the latest fashion trends. As a result, we deem it vital that it is adhered to at all times.
Whilst we acknowledge your frustration in this regard, you were correctly informed that your return could not be authorized.
We have further liaised with the Manager of the store mentioned in your post and were informed that your concerns were escalated to the Area Manager of the store who has also declined the return of the garments. The Manager was since unable to reach you on the landline provided during your visit to give you feedback and has apologized for this.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Our Returns Policy is in place for the protection of our customers as well as ourselves. We go to great lengths to guarantee that the merchandise our customers buy off our shelves has never been worn, is in a perfect condition at all times and remains current with the latest fashion trends. As a result, we deem it vital that it is adhered to at all times.
Whilst we acknowledge your frustration in this regard, you were correctly informed that your return could not be authorized.
We have further liaised with the Manager of the store mentioned in your post and were informed that your concerns were escalated to the Area Manager of the store who has also declined the return of the garments. The Manager was since unable to reach you on the landline provided during your visit to give you feedback and has apologized for this.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn