1 reviews | Active since Sept 2016
R400 DOWN THE DRAIN!!!
In December last year I bought a pair of Havaianas at YDE store in Tygervalley, Cape Town which I experienced a problem with the pair in March, I then returned them to the store which they did gladly exchange it for me, fine. Now earlier this month I started experiencing the same problem with my new pair which I received in March it started popping out in between my toes and now I cannot even wear my flip flops because it keeps coming out every second. Earlier today I called the store to find out if I can actually come through to the store this afternoon to exchange the shoes as i'm experiencing the popping out and I don't understand why would I spend R400 on a shoe and I only get to wear it for 9 months, lady that I spoke to who is Charleen(sp) told me I cannot do that as the shoe has a guarantee of 6 months, asked the lady why did they not explain it to me the first time I was there to exchange and also; why is it not even mentioned at the back of the sleep, because it is even their responsibility to explain to me before I leave the store, the only thing I was told was to "keep the till sleep in case anything happens again on the shoe" and NOT "keep the till slip for the next 6 months of your guarantee" I am very furious and disappointed about this whole situation, if I had knew then I wouldn't have bothered myself with the second pair. Do enjoy my R400.00 you will never ever see me at your stores again. Thank you
Thank you for your post and affording us the opportunity to respond.
YDE aims to provide high quality fashionable merchandise that meets and exceeds the high standard that they set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard they acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that valid proof of purchase is presented. We also confirm that this policy is noted on the back of our receipts, and may also be viewed on our website.
As the allocated six months period had lapsed, we confirm that you were correctly advised that we would not be able to authorize the exchange.
This policy is in place for your protection and ours, and we sincerely trust that you will be able to perceive and accept our stance regarding this matter.
Kind regards,
YDE Online Team
Best regards,
Thank you for your post and affording us the opportunity to respond.
YDE aims to provide high quality fashionable merchandise that meets and exceeds the high standard that they set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard they acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months from the date of purchase, provided that valid proof of purchase is presented. We also confirm that this policy is noted on the back of our receipts, and may also be viewed on our website.
As the allocated six months period had lapsed, we confirm that you were correctly advised that we would not be able to authorize the exchange.
This policy is in place for your protection and ours, and we sincerely trust that you will be able to perceive and accept our stance regarding this matter.
Kind regards,
YDE Online Team
Best regards,