Promises with no follow through
I bought a dress, exchanged it within 2 weeks, then bought a second more expensive dress and wanted to return the first dress. YDE was completely unwavering even though their policy says Returns & exchanges. I contacted customer service and was told I would have a call back in 3 to 4 days at most... what a surprise, not a word from YDE. Are you going to actually deliver on your customer service YDE? Or continue to drop your credibility in the market?
Thank you for your post and affording us the opportunity to respond.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that we have been liaising with you regarding your concerns raised.
We acknowledge your frustration regarding this matter, but are pleased that it is being attended to. We trust that you will be able to return to the mentioned store at your earliest convenience, in order for this matter to be resolved.
We trust that this matter has been acceptably attended to, and look forward to seeing you in our stores again soon!
Yours sincerely,
YDE Online Team
Thank you for your post and affording us the opportunity to respond.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
We have escalated this matter for the attention of the respective Store Manager, and confirm that we have been liaising with you regarding your concerns raised.
We acknowledge your frustration regarding this matter, but are pleased that it is being attended to. We trust that you will be able to return to the mentioned store at your earliest convenience, in order for this matter to be resolved.
We trust that this matter has been acceptably attended to, and look forward to seeing you in our stores again soon!
Yours sincerely,
YDE Online Team