1 reviews | Active since Nov 2016
Poor service to damage goods
<p>I bought a dress from them a week and a half ago which was damaged - no discount was given but they promised to find me a replacement dress by today. I still haven't heard from them about a dress and if I have they wanting to send me to east gate. My function is on Saturday and I really don't want to go with a broken dress (and it stinks) but looks like I have no choice. Very upset by this poor service and they keep telling me it will take 2 weeks to get the dress from east gate! The dress is broken by the one strap and the tie string in the back, seems have been popped by someone trying on the wrong size. </p>
Thank you for your post and affording us the opportunity to respond.
Providing our customers with excellent customer service and quality garments are of fundamental importance to us. Therefore we immediately escalated this matter to the relevant Area Manager to investigate and address.
We can verify that one of our consultants has contacted you to apologize for your experience and the Store Manager has confirmed that a replacement dress is available for you at our store.
We wish to thank you for bringing this matter to our attention and trust that we were able to acceptably attend to your concerns. We look forward to seeing you in our stores again soon.
Yours in service,
YDE Online Team
Thank you for your post and affording us the opportunity to respond.
Providing our customers with excellent customer service and quality garments are of fundamental importance to us. Therefore we immediately escalated this matter to the relevant Area Manager to investigate and address.
We can verify that one of our consultants has contacted you to apologize for your experience and the Store Manager has confirmed that a replacement dress is available for you at our store.
We wish to thank you for bringing this matter to our attention and trust that we were able to acceptably attend to your concerns. We look forward to seeing you in our stores again soon.
Yours in service,
YDE Online Team