Poor service (Returns Policy) unresolved issue

I am very disappointed at my recent experience with YDE. I bought two dresses at YDE Sandton on the 27th of April with the intention on returning one, reason I bought two, was because I was to attend a wedding and needed a second opinion to advise which dress suits me best. I advised the guy that assisted me at the till (Luvuyo Zulu) that I would be returning one dress as I only needed one. I later returned the dress to Mall of Africa YDE on the 14th of May, was initially told that there is not enough money at the till to refund me, I was then later told that I have exceeded the deadline date to return the dress (16 days later). I informed the teller that I was not advised about the return policy deadline. The teller told me that she believes me because they normally mark the area that says 14 days with a pen and my receipt wasn't marked. Was told to go back to Sandton for assistance. Told the Mall of Africa Store Manager that it didn't make sense for me to go to Sandton as I stay 5 minutes away from Mall of Africa. She then told me to return to the store the following day to see if they can perhaps assist me. They took down my contact details. I didn't receive any communication from the store. I went back on the 16th of May, to only be told that I needed to go get help from Sandton because that's where I purchased the dressed. This did not make any sense because YDE remains YDE.

I made a trip to YDE Sandton on the 17th of May. Explained my story, and advised them that I've been to YDE Mall of Africa, however, I've received no assistance and was told to visit the Sandton branch as my dresses were bought there. I was assisted by Nonkanyiso Hlamuka who called Luvuyo Zulu, the guy who assisted me on the day I purchased the dress. Luvuyo advised that he no longer recalls if he told me about the return policy, however believes that he somewhat did.

I'm here thinking that I've used my resources trying to get help from people who have shown any concern regarding my issue, I've made 3 trips in total to both shops.

I am really very disappointed by your shop, especially at the lack of interest shown by your staff at resolving my issue.

I trust that this is not the way you do business, and that you will address my issue.

Kind Regards