Poor Service and Bad attitude

I opened an account 2013,they promised to send my card to my physical address.<br> Till today I have not received it,surprisingly I used to received statements until they stopped again in March 2015.<br> I called several times, they always tell me its on the way until today.<br> I even went to Eastgate mall which is my nearest branch, they told them the same story that I must expect the card in 6 weeks,its over 3 months.<br> I am so disappointed and upset,their service is so.poor they don't meet customer expectations and their customer service needs to be looked at and I am sure the managemenet is aware of that.