1 reviews | Active since Dec 2013
POOR SERVICE
I have a YDE account and paid my account via internet banking on the 30th of September, a week later I received a message that I must pay my account immediately as it is overdue.<br> I called the number provided on the message to tell them my account is already paid, actually more than i was suppose to pay, they asked me to send the proof of payment to collection centre and did not get any response. A week later I received a message again stating that I have still not paid my account. I had to phone them again for a second time to find out whats going on as this is reflecting bad on my credit record and the mistake is not on my side, as I paid the account on the 30th already. I had to resend my proof of payment. The following day I received another message telling me that the records reflect no agreement to pay your YDE account, I had to phone them again as someone is obviously not doing their job properly, because I have forward my proof of payment twice. I am so disappointed and would never tell anyone to open an account there!!!
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore immediately conducted an investigation into your concerns raised.
Following our telephonic conversation, we confirm receipt of your proof of payment. We further established that the reason for the payment not being allocated to your account was due to the incorrect reference being used.
Customers are only required to enter their 14 digit YDE account number in the reference section.
We can verify that the payment was successfully allocated to your account and that we have informed you of this during our email correspondence.
We wish to apologize for the service you received in this regard and trust that we were able to adequately attend to your query.
Kind regards,
Lynn
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore immediately conducted an investigation into your concerns raised.
Following our telephonic conversation, we confirm receipt of your proof of payment. We further established that the reason for the payment not being allocated to your account was due to the incorrect reference being used.
Customers are only required to enter their 14 digit YDE account number in the reference section.
We can verify that the payment was successfully allocated to your account and that we have informed you of this during our email correspondence.
We wish to apologize for the service you received in this regard and trust that we were able to adequately attend to your query.
Kind regards,
Lynn
Best regards,