Poor Service

On Wednesday 14th October at 9am I called YDE Port Elizabeth branch asked for assistance with a quotation. The manager is day off and the second in charge Rochelle spoke to me on the phone. I asked her for a quotation on certain items which I supply her the style numbers. She took my fax number as they can not email from the store. I explained to her that it is very URGENT. I waited the entire day for the quote but nothing came through. then I called the store again at 4pm and spoke to Rochelle. She said to me that she cant find the quotation forms and was very rude. I then asked for her Area manager number and she said she cant give it to me. I told her I have a deadline to submit the quote and I called her early the morning to give her chance the entire day. Is this how YDE treated their customers???? When they require your instalment then you have to pay on a certain day but when you ask for assistance then you are just not important. I then called the Head Office and spoke to a lady at switch board. She then said they cant assist me with a quote there and she will call the Area Manager to call me back. She can not give out the Area Manager number. This is really bad.....