POOR ONLINE SERVICE

YDE I'm very disappointed with your service. I made an order 05 June 2021 and I emailed on the 15th of June 2021 for follow-up still nothing and now when I call the online call center they informed me that my order has been delivered, when I call the courier company they say they never recieved a parcel. I really was looking forward to my 2 items of clothing as it's winter. Please can I have my money back so I can end the once good relationship we had as I have ordered multiple times. I don't even want to talk about the amount of airtime I have spent. You are a ****, How can you investigate for 3 weeks?