1 reviews | Active since Aug 2017
Poor call center service
<p>I am trying to add YDE as a beneficiary to my account so I can make payments using internet banking. I found the company on the list, but all I wanted to know was whether or not I had to put my account number as the reference. </p> <p> </p> <p>I called the call centre number, followed the prompts and then waited for the next available agent. I didn't wait long for the phone to be answer, but oh boy, when it was answered! Nobody greeted on the otherside, I could hear women shouting at one another and having fat conversations, and then, the phone was put down. </p> <p> </p> <p>What the hell is the point of having a call centre? This is not the first time something like this has happened to me with YDE. </p>
Thank you for your post and allowing us the opportunity to respond.
At YDE, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the Customer Services Manager to address.
When making an EFT payment the reference for the payment will be your 14 digit account number. We value your feedback and look forward to having you as our customer for many more years to come.
Should you have any other concern or suggestion, should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
At YDE, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the Customer Services Manager to address.
When making an EFT payment the reference for the payment will be your 14 digit account number. We value your feedback and look forward to having you as our customer for many more years to come.
Should you have any other concern or suggestion, should you require any assistance in future please feel free contact us on *** or via email on ***.
Yours in Fashion,
YDE Online Team