PAYING AN ACCOUNT IS JUST A NIGHTMARE!

I am so frustrated with YDE. Due to the lockdown, I could not go in store and pay my account. I tried to pay via EFT, the struggle was that because I do not know my account number to use as reference, the app could not let me proceed with payment. I even tried my ID number but also could not take. I eventually successfully used 14 0's which my payment went through. To make things a bit easier for YDE (so I thought) I took the payment confirmation / proof of payment received from my bank, attached it to an email which was sent to YDE to please apply it to my account, with my ID used as subject/reference. I tried to call YDE to get my account number but could not go through due to the Covid pandemic, I assumed.

I still received an sms about a payment due. I then called the call centre but was told I need to come to the store, with my bank statement so that whatever needs to be done can be done. I believe my P.O.P and email are sufficient for the funds to be app**** to my account? I do not have the luxury to find a YDE store during this time and would appreciate assistance and account closed? I am trying to fix my credit rating and cannot afford to miss payment unintentionally.