Pathetic service YDE Clearwater

A friend of mine bought a gift at YDE Clearwater for my birthday. We then went to YDE to change the gift explaining that I would like to change it. A guy working at the counter informed me that I need the slip to change it. I then had to drive to my friend to collect the slip. When I returned to the store with the slip I was told that it was bought on account and therefore they cannot change it. Why didn’t they inform me in the first place they wasted my time and petrol. I then proceeded to ask the supervisor her name and she rep**** that she is not allowed to provide her her because of the popi act. I have never heard such bull **** in my entire life, you guys need to do better really. So disappointed in the service