Pathetic service received from YDE f consultant

I called the contact centre to find out why my account which was paid up hasn't been updated on Transunion , instead of being assisted with the query the gentlemen I spoke with refuse to provide me with the information reason being he wanted me to provide him with all my details I have provided them when applying for this account l. I politely told the gentleman that I am calling from my cellphone and I dont have much minutes and he is more than welcome to call if they want to update my missing information on their system but the gentleman insisted that he will not help me and hung up the phone. I understand the authentication process and I provided him with everything but refused to help. Can someone update my account on transunion and my account is paidup. Why all my details are missing all of a sudden?