pathetic service

I had recently purchased a gold belt from the Pavilion store, only to get home and find that it was not the right one. A few days later I took the item back to exchange, where I was told that the item was not sold in that condition, yet it was just the price tag that was off, which I had taken along with the belt, to exchange. The manager who was an Indian guy, was arrogant and rude. This is an insult, as a frequent shopper at YDE. The belts on the shelf were bent with marks and scratches. After receiving such poor service, I decided to take the belt to Gateway, where I was warmly greeted, and the item was happily changed. Is this the run around that YDE gives to their customers???<br> <br> Being a customer care officer, I am well aware of customer service, and being a regular shopper at YDE, it is shocking that one receives such bad service. <br> <br> Hats off to Gateway, for being so welcoming and pleasant!!