Pathetic customer service and response time
<p>So 2 weeks ago I complained about the workmanship of one of their designers. After a week of n response I called the customer service call center because as a customer it us my responsibility to follow up on a complaint NOT! the lady who assisted me was very helpful and promised to have their complaints department contact me..well here we are...still waiting for feedback...after spending R2000 on dresses that WERE NOT ON SALE...I don't think I'm asking for 2 much by looking for some form of feedback! This is pathetic to say the least! </p>
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Thank you for your post and affording us the opportunity to respond.
We confirm that the relevant Store Manager has been in contact with you and were able to clarify your concerns. We can confirm that this matter was successfully resolved.
We value your relationship with us and therefore wish to apologise for any inconvenience that may have been caused as a result of this matter. Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Best Regards,
YDE Online Team