Pathetic Customer Service!!!!

at the store yesterday 21/09/2015 to return a skirt that I had bought on the 3/09/2015 I know that it was 4 days late as their return policy is 14days. but seeing that I've been a loyal customer to YDE since 2007 8years and I always go the one at Cw, I don't return anything late, the skirt has been in the bag ever since I bought it with the price tag and the slip, the till lady takes the skirt out go's to the manager, comes back and has the nerve to ask me if I had washed the skirt, I was astounded at the Q, said ofcos not y would I wear and wash a skirt then try and return it!? I asked for the mngr Arachia.she comes with no smile on her face tells me that the skirt is dirty. a small little greyish mark on the top I said it's the way I bought it, at times white garments has a slight mark on it she then has the nerve to tell me that the way the tag is not its original way. this lady was accusing me of wearing the skirt and taking the tag off washing it then trying to put the tag back on! she had made me feel like a ********. said if I'm not happy with her Decision i must take it further. seriously unacceptable. drove all the way to the V&A store.they refunded my acc gladly. PATHETIC