SR
Shereen R
1 reviews | Active since Jun 2009
29 Jan 2015, 10:45
Paid Up Letter
Gosh these peoples attorneys call almost everyday for there money, now that the account is settled and I need a paid up letter they telling me I need to wait a week. What I dont understand is, why a week, payment was made whatever arrangement they have with there attorneys is not my business, all I require is a paid up letter. So can anybody assist cause I do feel that every 2nd days call from there attorneys I should be entittled to get a paid up letter once payment has been made and not a week afterwards. I was asked to make the payment which I did so I expect to get my letter
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Yde's replyOfficial
02 Feb 2015, 16:00Hello Sherry123,
At YDE, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your YDE account has in fact been paid up. We were informed by our Legal Department that a letter confirming this will be sent to you on 03 February 2015. Should you require assistance with any other matter of concern, please feel free to contact us on 021 460 - 2500 or via email at ***.
Kind regards,
Charmaine
At YDE, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your YDE account has in fact been paid up. We were informed by our Legal Department that a letter confirming this will be sent to you on 03 February 2015. Should you require assistance with any other matter of concern, please feel free to contact us on 021 460 - 2500 or via email at ***.
Kind regards,
Charmaine
Yde's reply02 Feb 2015, 16:00
Official
Hello Sherry123,
At YDE, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your YDE account has in fact been paid up. We were informed by our Legal Department that a letter confirming this will be sent to you on 03 February 2015. Should you require assistance with any other matter of concern, please feel free to contact us on 021 460 - 2500 or via email at ***.
Kind regards,
Charmaine
At YDE, we pride ourselves on being a retailer of international standards, offering the highest levels of customer service excellence. For this reason, we thank you for bringing this matter to our attention.
We have investigated your concerns raised, and established that the balance on your YDE account has in fact been paid up. We were informed by our Legal Department that a letter confirming this will be sent to you on 03 February 2015. Should you require assistance with any other matter of concern, please feel free to contact us on 021 460 - 2500 or via email at ***.
Kind regards,
Charmaine