JF
Jackie F
1 reviews | Active since Jul 2017
08 Feb 2019, 18:06
Online shopping a waste op time taking money say transaction time out
Took 1889 from credit card but said transaction timed out. Please sort this out if you take my money i want my order!!!
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Yde's replyOfficial
13 Feb 2019, 10:35At YDE, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of your order the system timed out and this could be due to a delay in submission. We can verify that one of our consultants has been in contact with you to convey our sincerest apologies in this regard.
We regret any frustration and inconvenience caused as a result of this matter, however verify that your payment has been received and your order is being processed. Furthermore, we also can confirm that this matter has been resolved in the interim.
Should you have any query, concerns or suggestions, please contact us directly on 021- *** or via email *** .
Kind regards,
YDE Online Team
Yde's reply13 Feb 2019, 10:35
Official
At YDE, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
Upon receipt of your post, we escalated your concerns raised to the relevant department and were advised that during the process of your order the system timed out and this could be due to a delay in submission. We can verify that one of our consultants has been in contact with you to convey our sincerest apologies in this regard.
We regret any frustration and inconvenience caused as a result of this matter, however verify that your payment has been received and your order is being processed. Furthermore, we also can confirm that this matter has been resolved in the interim.
Should you have any query, concerns or suggestions, please contact us directly on 021- *** or via email *** .
Kind regards,
YDE Online Team