NTHATENG the rudest consultant!! DEFINITELY NEEDS TELEPHONE & SERVICE S****S

I have been a YDE account holder since 2012 and i have never been treated with such attitude and hostility before. i can only imagine that working at a call center as a consultant you deal with a lot of complaints and rude customers. However this does not mean that you should treat every caller/customer with such stigma. Nthateng was very hostile with me and immediately jumped to defense mode as she claims that i was impolite to her when the actual fact is that she is used to dealing with impolite & rude people and now she is boxing everyone and painting us with the same brush. obviously when someone is accusing you of being impolite whilst you were at your calmest state, that is just going to aggravate you and shift your entire mood. My question to her was; so if i am rude to you, is the protocol of your company for you to be rude back to me? and she told me that i wasn't treating her like a human being and that i was treating her like an "ANIMAL" (her words) and that is the same way she is going to treat me.

Executive/Management team you can listen to the call, i know that all of your calls are recorded. here are the details: Date: 09.2.18 Time: 16:49:40 Duration: 00:06:34