MF
Montana F

1 reviews | Active since Jul 2020

20 May 2021, 11:15

not treated well....not happy I wish they can improve when it comes to CUSTOMER SERVICE!!

I have more than 2 yrs as a customer for YDE , I have been so up to date with my account but lately Im struggling financial and still trying to pay my account even if is not the full amount I have a balance of R2,380 I have been paying R500 pm if not R600 depend if I have that extra money,

It is so depressing everyday i get sms to settle the amount or els they will hand over my account or calls I dont even answer them anymore because Im still going to tell them the same story even this coming month end Im still going to pay R500.00 Thats the atleast i could do, With the last call I even asked if the check my profile I have been good with my account always pay within six months but now that I have challenges of finance I can only pay R500.00

God maybe everyday I get 2 to 3 sms.......I know is my right to pay my account, and I wish and hope to do it soon, settle and and close it.

YDE is not the only account I have but they are so pushy when it comes to their customers....

customer service is still lack some how you dont just look for business from them but you also build a good profile with them.... then they will come back to your store to get your best service....

0
Replies (2)
MF
Montana F's update01 Jun 2021, 12:46
Reviewer Update
Finally i have manage to settle my account today freedom at last.......

Please close it I dont need it anymore card number : *** M.M Letwala
Yde
Yde's reply03 Jun 2021, 08:00
Official
Thank you for your post.

Upon receipt of your post, we escalated your concerns raised to the relevant department.

We acknowledged your request and hereby confirm that we have closed your account, as per your request.
 
Should you be interested in opening an account with us at a later stage you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
 
Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.

Kind regards,

YDE Online Team