LD
Lindy D
1 reviews | Active since Mar 2009
13 Sept 2015, 14:24
no service
this morning I went to YDE in Melrose arch. I went to the changing room where I was barely greeted. The changing room has no chair, no where to put the number they give you and you can barely hang the hangers on the strange thing on the wall. Coming out the changing room there's no one there. Go to pay, there's no one there. I go looking for someone to take my money and she slowly strolls over. Not so much as a smile or one word to me. Great service. I can do without the attitude in future
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Yde's replyOfficial
16 Sept 2015, 14:50Hello DallL,
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to hear of your experience at one of our stores as the incident that you have described is not in line with the high levels of customer service that we expect from our consultants.
We therefore escalated the matter to the relevant Store Manager. We were informed that she was not aware of this matter and will be address this matter with the staff members, as to ensure that this does not occur in future.
We believe that the manager has been in contact with you to apologize for your experience on the day of your visit.
We hope that we have satisfactorily addressed your concerns and would like to extend our sincere apologies and encourage you to contact us if you have any further queries or concerns on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to hear of your experience at one of our stores as the incident that you have described is not in line with the high levels of customer service that we expect from our consultants.
We therefore escalated the matter to the relevant Store Manager. We were informed that she was not aware of this matter and will be address this matter with the staff members, as to ensure that this does not occur in future.
We believe that the manager has been in contact with you to apologize for your experience on the day of your visit.
We hope that we have satisfactorily addressed your concerns and would like to extend our sincere apologies and encourage you to contact us if you have any further queries or concerns on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Best regards,
Yde's reply16 Sept 2015, 14:50
Official
Hello DallL,
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to hear of your experience at one of our stores as the incident that you have described is not in line with the high levels of customer service that we expect from our consultants.
We therefore escalated the matter to the relevant Store Manager. We were informed that she was not aware of this matter and will be address this matter with the staff members, as to ensure that this does not occur in future.
We believe that the manager has been in contact with you to apologize for your experience on the day of your visit.
We hope that we have satisfactorily addressed your concerns and would like to extend our sincere apologies and encourage you to contact us if you have any further queries or concerns on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to hear of your experience at one of our stores as the incident that you have described is not in line with the high levels of customer service that we expect from our consultants.
We therefore escalated the matter to the relevant Store Manager. We were informed that she was not aware of this matter and will be address this matter with the staff members, as to ensure that this does not occur in future.
We believe that the manager has been in contact with you to apologize for your experience on the day of your visit.
We hope that we have satisfactorily addressed your concerns and would like to extend our sincere apologies and encourage you to contact us if you have any further queries or concerns on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Best regards,