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Good day,<br> <br> I have an issue with the way YDE handles my account. Payments has always been made on time. Especially when done online. <br> <br> Proof of payments are sent through to this email address as stated on my statement.<br> <br> You can see at the attached proof of payment that my reference is correct, so allocating my payment shouldn't be that difficult.<br> <br> I do not appreciate getting messages which states the following - As a courtesy YDE reminds you that you payment was due on 1 Jul.<br> <br> Its not the first time this happens to me. Makes an individual feel as if you are paying your account. I see I'm not the only account holder which feels like this. On top of it I email a complaint through to [Email Removed] on 09/07/2015 with statements and proof of payment including the email I sent when payment was made. Its been 2 weeks and no response. I am disgusted.<br> <br> Please note that I am considering closing this account because to get continuous monthly messages for an account which has already been paid is frustrating and insulting.