No assistance in package that was undelivered due to error by YDE.

Item: Yde
Rating: 1
Author: Lillo B

I made two online purchases on 24 November 2020 to be picked up at the YDE Sandton branch. Only one purchase arrived. When following up on the order, one was sent back on 26 November due to wrong address given.

It is concerning that as of 1 December, no-one at YDE has had the initiative to contact me about my package. The in store personnel too lacked gumption in assisting me with the matter.

I have contacted YDE via Facebook and was told to contact the online department. Of course, they were not helpful either. Considering that there are several people on Hello Peter who have received the same lack of assistance as I have, I have no confidence in having this matter resolved.

I will wait until 7 December 2020 for my package to be delivered, thereafter I will be laying ******** charges against Mr Mark, Mr Miek and Mr Durham for theft.

Helpful (0)

Replies (1)

Lillo B's updateReviewer Update

01 Dec 2020, 14:29

Have received confirmation that package will be dispatched. Disappointed that one has had to go to the extreme lengths of considering legal action before something was done. It would be preferable for YDE to improve customer service. A good place to start, would be to have a responsive call center who is committed to resolving problems. The poor designers who have to pay for such apathy. A survey on how much business they have lost due to YDE's non-existent customer care would be interesting.

Lillo B's update01 Dec 2020, 14:29

Reviewer Update