1 reviews | Active since Oct 2016
No accounts service
<p>I have requested that YDE closes my account on a few occasions, telephonically & via email. My emails get ignored but without fail, I will still get emailed that my account balance is R0.00</p> <p> </p> <p>The stores are nice and clean, their clothes and shoes are high quality and the sales team is extremely helpful, but when it comes to 'accounts', they neglect their customers. </p>
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and immediately conducted an investigation into this matter.
We acknowledge receipt of your emails received between 05 and 20 September 2016 and can verify that responses were sent to advise you on the status of the account in these instances. This being said, this matter could have been handled in a more appropriate manner and your concerns were therefore brought to the attention of our Call Centre manager to address.
We can verify that your account has subsequently been closed and a letter was emailed to you on 14 October, confirming this.
Whilst we regret losing you as an account holder, we trust that the attention afforded to your query has re-assured you of your value to us and we hope that we can still continue our long standing relationship by retaining you as a cash customer.
Kind regards,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and immediately conducted an investigation into this matter.
We acknowledge receipt of your emails received between 05 and 20 September 2016 and can verify that responses were sent to advise you on the status of the account in these instances. This being said, this matter could have been handled in a more appropriate manner and your concerns were therefore brought to the attention of our Call Centre manager to address.
We can verify that your account has subsequently been closed and a letter was emailed to you on 14 October, confirming this.
Whilst we regret losing you as an account holder, we trust that the attention afforded to your query has re-assured you of your value to us and we hope that we can still continue our long standing relationship by retaining you as a cash customer.
Kind regards,
YDE Online Team