bS
bhavna S
1 reviews | Active since Feb 2015
20 Feb 2015, 22:57
never thought id expect this out of yde
2 weeks ago i have ordered 2 matchy lace sets from infinity in my size being a large . I get a call by mid week saying my items have arrived at the store and i must come fetch it. On the weekend when i did go for it..it was all in different sizes and different colours. How is this possible? I am complete devastated as i needed to use it for a party. Its not my problem that u guys got a retail communication problem. I have ordered my items and expected To have received it in my appropriate size as requested. Really disappointed
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Yde's replyOfficial
02 Mar 2015, 17:06Hello bhavna1206,
At YDE we make every effort to present the latest internationally inspired quality merchandise to all our customers. Maintaining our international standards of merchandise excellence is vital to our business philosophy, and we take every measure to make certain that our customers are provided with the finest clothing and accessories.
Upon receipt of your post, we deemed it necessary to investigate your concerns raised. We believe that the confusion came in when you placed the same order with Head Office, as well as with the designer. Additionally, we were also advised that the on the e-mails sent to the designer, you stated two different sizes.
We currently do not have any more stock of these sets, and regrettably no more of these sets will be obtainable again. We regret that you are not pleased with the outcome to your query, but confirm that this matter came about as a result of some miscommunication.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
At YDE we make every effort to present the latest internationally inspired quality merchandise to all our customers. Maintaining our international standards of merchandise excellence is vital to our business philosophy, and we take every measure to make certain that our customers are provided with the finest clothing and accessories.
Upon receipt of your post, we deemed it necessary to investigate your concerns raised. We believe that the confusion came in when you placed the same order with Head Office, as well as with the designer. Additionally, we were also advised that the on the e-mails sent to the designer, you stated two different sizes.
We currently do not have any more stock of these sets, and regrettably no more of these sets will be obtainable again. We regret that you are not pleased with the outcome to your query, but confirm that this matter came about as a result of some miscommunication.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
Yde's reply02 Mar 2015, 17:06
Official
Hello bhavna1206,
At YDE we make every effort to present the latest internationally inspired quality merchandise to all our customers. Maintaining our international standards of merchandise excellence is vital to our business philosophy, and we take every measure to make certain that our customers are provided with the finest clothing and accessories.
Upon receipt of your post, we deemed it necessary to investigate your concerns raised. We believe that the confusion came in when you placed the same order with Head Office, as well as with the designer. Additionally, we were also advised that the on the e-mails sent to the designer, you stated two different sizes.
We currently do not have any more stock of these sets, and regrettably no more of these sets will be obtainable again. We regret that you are not pleased with the outcome to your query, but confirm that this matter came about as a result of some miscommunication.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine
At YDE we make every effort to present the latest internationally inspired quality merchandise to all our customers. Maintaining our international standards of merchandise excellence is vital to our business philosophy, and we take every measure to make certain that our customers are provided with the finest clothing and accessories.
Upon receipt of your post, we deemed it necessary to investigate your concerns raised. We believe that the confusion came in when you placed the same order with Head Office, as well as with the designer. Additionally, we were also advised that the on the e-mails sent to the designer, you stated two different sizes.
We currently do not have any more stock of these sets, and regrettably no more of these sets will be obtainable again. We regret that you are not pleased with the outcome to your query, but confirm that this matter came about as a result of some miscommunication.
Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Charmaine