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mbalivila M
1 reviews | Active since Nov 2016
26 Sept 2019, 19:41
NEED A PAID UP LETTER FOR MY ACCOUNT PLEASE UPDATE WITH CREDIT BUREAU
I settled my account on the 13th August at CRESTA mall. Now over a month later I've been calling every day asking for a paid up letter because I want Credit bureaus to update the account details on my profile but everyday is a sturggle. Everyone I talk to at YDE tells me something different and promises to send me the paid up letter but to date nothing on my mailbox. Please can someone assist this is an inconvience, frustrating and the pathetic customer care and lies are affecting my Credit scoring negatively. Please help. ***. *** I need a copy.
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Yde's replyOfficial
30 Sept 2019, 15:44Thank you for your post and for allowing us the opportunity to respond.
Upon investigation, we have established that the paid-up letter was sent to the incorrect email address.
Following our telephonic correspondence, we are pleased to confirm that we were able to adequately resolve this matter for you
We wish to apologize for the manner in which your query was attended to and the frustration caused as a result of this.
Should you have any further comments or suggestions, please contact us on 021 - *** or via email on ***.
Kind regards,
YDE Online Team
Yde's reply30 Sept 2019, 15:44
Official
Thank you for your post and for allowing us the opportunity to respond.
Upon investigation, we have established that the paid-up letter was sent to the incorrect email address.
Following our telephonic correspondence, we are pleased to confirm that we were able to adequately resolve this matter for you
We wish to apologize for the manner in which your query was attended to and the frustration caused as a result of this.
Should you have any further comments or suggestions, please contact us on 021 - *** or via email on ***.
Kind regards,
YDE Online Team