MR
Mmusa R
1 reviews | Active since Dec 2012
23 Feb 2015, 15:05
Misleading Pricing and bad attitude
I bought clothing items at YDE the Zone on 13/02/2015. When I got home I and checked my slip I noticed I was over charged on one of the items. On the 23/02/2015 I finally had a chance to return to the shop to query this error. The young lady who assisted me told me it was a pricing error on the item and what I was charged was the correct price. My problem is my purchase was influenced by the price and now I am told I cannot return the item because its a sale item.
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Yde's replyOfficial
04 Mar 2015, 12:23Hello Zmusa,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We liaised with the store manager of the relevant store and were informed that at the time your purchase was made, our 50% off sale was underway. As such, no exchanges or refunds would be allowed on any sale items.
However, due to a human error at the store, you were erroneously sold an incorrectly priced shirt. We have escalated your concerns raised, and believe that the relevant Store Manager has been in contact with you regarding the outcome to your query. Our apologies for any inconvenience and frustration caused as a result of this matter.
Should you have any other queries or concerns, contact us directly on 021- *** or e-mail ***, and we will gladly assist you.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We liaised with the store manager of the relevant store and were informed that at the time your purchase was made, our 50% off sale was underway. As such, no exchanges or refunds would be allowed on any sale items.
However, due to a human error at the store, you were erroneously sold an incorrectly priced shirt. We have escalated your concerns raised, and believe that the relevant Store Manager has been in contact with you regarding the outcome to your query. Our apologies for any inconvenience and frustration caused as a result of this matter.
Should you have any other queries or concerns, contact us directly on 021- *** or e-mail ***, and we will gladly assist you.
Kind regards,
Charmaine
Yde's reply04 Mar 2015, 12:23
Official
Hello Zmusa,
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We liaised with the store manager of the relevant store and were informed that at the time your purchase was made, our 50% off sale was underway. As such, no exchanges or refunds would be allowed on any sale items.
However, due to a human error at the store, you were erroneously sold an incorrectly priced shirt. We have escalated your concerns raised, and believe that the relevant Store Manager has been in contact with you regarding the outcome to your query. Our apologies for any inconvenience and frustration caused as a result of this matter.
Should you have any other queries or concerns, contact us directly on 021- *** or e-mail ***, and we will gladly assist you.
Kind regards,
Charmaine
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
We liaised with the store manager of the relevant store and were informed that at the time your purchase was made, our 50% off sale was underway. As such, no exchanges or refunds would be allowed on any sale items.
However, due to a human error at the store, you were erroneously sold an incorrectly priced shirt. We have escalated your concerns raised, and believe that the relevant Store Manager has been in contact with you regarding the outcome to your query. Our apologies for any inconvenience and frustration caused as a result of this matter.
Should you have any other queries or concerns, contact us directly on 021- *** or e-mail ***, and we will gladly assist you.
Kind regards,
Charmaine