MERCHANDISE
<p>HI</p> <p>ON THE 16TH OF JUNE I BOUGHT A GARMENT AT YDE I THEN WENT ON VACATION AND WHEN I CAME BACK I TRIED TO RETURN THE GARMENT TO YDE AND I WAS TOLD THEY DONT TAKE IT. BECAUSE ITS MORE THAN TWO WEEKS.</p> <p> </p> <p>I SPOKE TO THE MANAGER (ROBIN) SHE TOLD ME TO GIVE IT AWA OR SELL IT BUT SHE WILL NOT TAKE IT BACK FULL STOP .</p> <p> </p> <p>I HAVE HAD IT WITH YDE SERVICE I WILL DEFINETLY CLOSE MY ACCOUNT AFTER THIS .</p>
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Yde's replyOfficial
17 Aug 2016, 07:36We were regretfully unable to access the Hellopeter page and therefore could not timeously attend to your post.
In line with our returns policy merchandise may be returned within 14 days from the date of purchase, provided that valid proof of purchase is presented and the garment is still in its original condition. This is also stipulated on the reverse side of our till slips provided to our customers and is displayed at the cash desk.
Whilst we acknowledge your frustration in this regard we can confirm that you were correctly informed that your return could regretfully not be authorized.
Our returns policy is in place for our customer’s protection as well as ours. It ensures that our customers are aware that we go to great lengths to ensure that the garments they purchase has not been worn or used, is in perfect condition and remains current with the latest fashion trends.
We understand that you are not happy with the feedback provided to you however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
YDE Online Team
Best regards,
Yde's reply17 Aug 2016, 07:36
Official
We were regretfully unable to access the Hellopeter page and therefore could not timeously attend to your post.
In line with our returns policy merchandise may be returned within 14 days from the date of purchase, provided that valid proof of purchase is presented and the garment is still in its original condition. This is also stipulated on the reverse side of our till slips provided to our customers and is displayed at the cash desk.
Whilst we acknowledge your frustration in this regard we can confirm that you were correctly informed that your return could regretfully not be authorized.
Our returns policy is in place for our customer’s protection as well as ours. It ensures that our customers are aware that we go to great lengths to ensure that the garments they purchase has not been worn or used, is in perfect condition and remains current with the latest fashion trends.
We understand that you are not happy with the feedback provided to you however hope that you will be able to perceive and accept our stance in this regard.
Kind regards,
YDE Online Team
Best regards,