1 reviews | Active since Sept 2018
Lost slip and bad attitude
On the 21 sept Just after 17:00 I bought 2 items at YDE, hemmingways east London , which costed me +_ R1 400 . Then I realized that the clothes didn't fit me the way I wanted them to cz I was in a rush wen I was shopping as I was going to the wedding the next day. Then I went to the store for an exchange the next morning (22/09: AM) & It was then that I realized that I lost the slip. But I used my cheque card to make the purchase so the message was there as proof that I paid YDE the amount.
Yhooo the cashier was so bored and arrogant that she told me she needs the slip as proof otherwise there's nothing she can do. I showed her the message from the bank she called her colleague and said "please explain to them I'm tired of saying the same thing over and over again . And she even said ' I know you were here late yesterday and u bought these 2 items but I cannot make an exchange for u".
I had to buy outfit from forever new using my last cent. I love YDE but I will not buy there again. What's worse I wanted an exchange not a refund. But now I just want my money back.
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 14 days from date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of your proof of purchase during your visit, you were correctly informed at the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the store management, as well as their respective Area Manager. We believe that the Store Manager has been in contact with you to apologize for the manner in which you felt you were assisted on the day. Further to this, we also confirm that the outcome to your query has in the interim been communicated to you.
We are pleased that this matter has been acceptably resolved. Should you have any further queries or concerns, pleases feel free to contact us.
Kind regards and happy shopping,
YDE Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 14 days from date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of your proof of purchase during your visit, you were correctly informed at the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the store management, as well as their respective Area Manager. We believe that the Store Manager has been in contact with you to apologize for the manner in which you felt you were assisted on the day. Further to this, we also confirm that the outcome to your query has in the interim been communicated to you.
We are pleased that this matter has been acceptably resolved. Should you have any further queries or concerns, pleases feel free to contact us.
Kind regards and happy shopping,
YDE Online Team