1 reviews | Active since Oct 2011
Lies and Bad Service!
I have been a customer at YDE Eastgate for many years, rarely do I exchange items. Late December I went to YDE Eastgate to purchase clothes for my Fiance who lives in Dubai. I was to holiday there for a min of 20 days. I asked the floor assistants on numerous occasions if I could exchange the items should they not fit. I made it very clear that I was going away and was concerned about whether or not the items would fit. I was told that the size 9 shoe is actually like a size 10 for most shoes so I purchased the shoes. I have returned from my holiday and went to the store to exchange the items in good faith. I was told that the shoes did not have a box so I could not exchange them and that it was too late to exchange the clothes! Had I known this would be the case I would not have purchased the items in the first place to take a risk of losing R2000! I am returning to Dubai in 2 months and am now sitting with a pair of shoes, a top and shorts that I can do nothing with!!! All I wanted was an exchange and this is my right as a consumer with a receipt of purchase! Anything just to get the customer to buy and no after sales service! The manageress didnt seem to care at all!
Thank you for your post.
In accordance with our Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 14 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return the price tags were not attached to the garments and the shoes were not in their original condition therefore, a return for these items could not be authorized.
Following our telephonic conversation you informed us that you are not happy with the feedback provided in this regard and we have therefore escalated your concerns to the Area Manager of the store for further investigation.
Kind regards,
Lynn
Thank you for your post.
In accordance with our Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 14 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return the price tags were not attached to the garments and the shoes were not in their original condition therefore, a return for these items could not be authorized.
Following our telephonic conversation you informed us that you are not happy with the feedback provided in this regard and we have therefore escalated your concerns to the Area Manager of the store for further investigation.
Kind regards,
Lynn