SP
Stephanie P
1 reviews | Active since Jul 2012
20 Oct 2015, 15:25
Inferior Stitching on item purchased
I purchased an item on account about 3 weeks ago . <br> I wore the item for the first time , last weekend 11/10 . <br> <br> While out at a function on that day , to my horror , the stitching on the shorts opened up completely across the crotch area!<br> This is after the button fell off that very same morning.. and I decided to just stitch it back on without complaint. <br> <br> It is not acceptable to be paying the prices that we do at YDE only to be presented with goods that have not been put together very well or with any degree of pride or quality . <br> <br> <br> <br> <br> <br> <br>
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Yde's replyOfficial
23 Oct 2015, 11:04Hello Miss_S,
The superiority of the quality and style of our merchandise is vitally important to us. As a result, we were concerned to hear of your disappointment with the garment you have purchased at one of our stores.
Following our email correspondence we can confirm that we have informed you regarding our Returns Policy and requested the return of the garment to our store in order for this matter to be brought to the attention of Quality Assurance Department and the relevant designer.
We are currently awaiting your response in this regard and trust that we will be able to satisfactorily resolve this matter once the garment is received and the assessment has been concluded.
Please once again accept our sincerest apologies for any inconvenience or upset you may have been caused as a result of this matter.
Yours sincerely,
Lynn
The superiority of the quality and style of our merchandise is vitally important to us. As a result, we were concerned to hear of your disappointment with the garment you have purchased at one of our stores.
Following our email correspondence we can confirm that we have informed you regarding our Returns Policy and requested the return of the garment to our store in order for this matter to be brought to the attention of Quality Assurance Department and the relevant designer.
We are currently awaiting your response in this regard and trust that we will be able to satisfactorily resolve this matter once the garment is received and the assessment has been concluded.
Please once again accept our sincerest apologies for any inconvenience or upset you may have been caused as a result of this matter.
Yours sincerely,
Lynn
Yde's reply23 Oct 2015, 11:04
Official
Hello Miss_S,
The superiority of the quality and style of our merchandise is vitally important to us. As a result, we were concerned to hear of your disappointment with the garment you have purchased at one of our stores.
Following our email correspondence we can confirm that we have informed you regarding our Returns Policy and requested the return of the garment to our store in order for this matter to be brought to the attention of Quality Assurance Department and the relevant designer.
We are currently awaiting your response in this regard and trust that we will be able to satisfactorily resolve this matter once the garment is received and the assessment has been concluded.
Please once again accept our sincerest apologies for any inconvenience or upset you may have been caused as a result of this matter.
Yours sincerely,
Lynn
The superiority of the quality and style of our merchandise is vitally important to us. As a result, we were concerned to hear of your disappointment with the garment you have purchased at one of our stores.
Following our email correspondence we can confirm that we have informed you regarding our Returns Policy and requested the return of the garment to our store in order for this matter to be brought to the attention of Quality Assurance Department and the relevant designer.
We are currently awaiting your response in this regard and trust that we will be able to satisfactorily resolve this matter once the garment is received and the assessment has been concluded.
Please once again accept our sincerest apologies for any inconvenience or upset you may have been caused as a result of this matter.
Yours sincerely,
Lynn