1 reviews | Active since Feb 2014
<p>Worst experience at a YDE EVER! </p> <p> </p> <p>I had especially returned to the store on Sunday, 13 November after seeing a garment that was marked down earlier in the week. When the cashier rang up the sale, the item was no longer 'on sale'. The cashier told me that the store manager Saadiek, would call me on Monday, 14 November to let me know when I can return to get the item at the marked down price. When the store manager called, he had explained that there's "nothing he can do". Now, I'm reasonable. If I was told that the garment is no longer on sale before the item was rung up, I would underand. But why would you let customers waste their time in stores with incorrect pricing? </p> <p>This store has left a sour taste in my mouth when it comes to consumer rights and incorrect pricing! </p> <p> </p>
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and wish to confirm that our store did not follow the correct procedure with regards to pricing queries.
We have therefore escalated your concerns to the relevant Area Manager to address. We believe that you were subsequently contacted by the Store Manager who has request that you return to store at your earliest convenience for her to further assist you in this regard.
We trust that we have adequately responded to your query and that this matter will be successfully resolved upon your return to our store.
Sincerely yours,
YDE Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and wish to confirm that our store did not follow the correct procedure with regards to pricing queries.
We have therefore escalated your concerns to the relevant Area Manager to address. We believe that you were subsequently contacted by the Store Manager who has request that you return to store at your earliest convenience for her to further assist you in this regard.
We trust that we have adequately responded to your query and that this matter will be successfully resolved upon your return to our store.
Sincerely yours,
YDE Online Team
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.