YM
Yolanda M
1 reviews | Active since Sept 2015
21 Feb 2017, 10:50
Incorrect debit order dates
<p>YDE has debit my debit order on the incorrect dates for december and january , without even notifying me, I have incured bank charges and they said they will not be hel liable for the bank charges. Even after I have made arrangemnet with them for for the agreed date of the 25 of each month. Its best to rather pay in store and not via debit order. </p>
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Yde's replyOfficial
24 Feb 2017, 11:28Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your scheduled debit order was not processed correctly due to an error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries.
Yours sincerely,
YDE Online Team
Best regards,
Yde's reply24 Feb 2017, 11:28
Official
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your scheduled debit order was not processed correctly due to an error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***, should you have any further enquiries.
Yours sincerely,
YDE Online Team
Best regards,