HOW YDE RAN OFF WITH MY MONEY.

I am writing to express my frustration and disappointment with the handling of my recent return at YDE Sandton City.

I made a purchase on the 28th of January and returned the item on the 2nd of February. However, as of today, over 14 days have passed, and I still have not received the refund nor have I been given a clear date on when the money will be returned to my account.

Throughout this period, I have reached out multiple times and, unfortunately, my experience with the team has been far from satisfactory. Specifically, Myra Mastshili, Karen Harris, and Clifton Chokoe have all been unhelpful in providing any concrete solutions or timely assistance. Despite my repeated follow-ups, I have not received any updates on the status of my refund, and there has been a complete lack of urgency in addressing the issue.

I find it unacceptable that I am still left in the dark, with no clear explanation or solution in sight. A month has passed since the return, and I am no closer to receiving what is rightfully owed to me. This situation is highly frustrating, and I would have expected much better customer service and efficiency from such a reputable store.

What is meant to be the backbone of South Africa's retail chain- The Truworths group has found itself in the dog because of ***********, lazy and and attitudinal staff that do very little to nothing to assist and ensure that customer needs are met.