1 reviews | Active since Jun 2010
Horrific customer service
I am having the hardest time just trying to request a dress to be sent to my preferred YDE store. i saw a dress online. SKU 026.7580 by X&O Black Fishtail maxidress. I called about 4 times, and i keep being transferred only to be told YDE does not do store requests which i find hard to believe?????? Can i have this dress sent to the YDe store in pavilion???
At YDE, we always strive to provide our customers with an effortless shopping experience, where they are assisted in an efficient and enthusiastic manner. As a result, we were concerned to hear of your experience.
According to our records, there is no reference of the mentioned calls regarding the order for the dress. We can however confirm that the email received in this regard, was responded to by one of our customer service consultants.
We sincerely apologise to you for any inconvenience and frustrations caused, and trust that we have acceptably attended to your concerns raised.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
YDE Online Team
At YDE, we always strive to provide our customers with an effortless shopping experience, where they are assisted in an efficient and enthusiastic manner. As a result, we were concerned to hear of your experience.
According to our records, there is no reference of the mentioned calls regarding the order for the dress. We can however confirm that the email received in this regard, was responded to by one of our customer service consultants.
We sincerely apologise to you for any inconvenience and frustrations caused, and trust that we have acceptably attended to your concerns raised.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Kind regards,
YDE Online Team