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mpho N
1 reviews | Active since Dec 2011
01 Jul 2019, 10:20
Horrible customer service
I called Yde to ask for them to do a debit order for me to rectify my account. And I was met with the most disrespectful agent who ended up speaking in her own language and she hung up a call I’m my ear because I asked for the debit order to be done until the debt is paid off. 10 - 15 minutes ago. The recording is there. That lady should not be doing this job in my view the way she is so disrespectful .
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Yde's replyOfficial
09 Jul 2019, 15:55 Thank you for your post.
At YDE, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience.
We tried to contact you to discuss your concerns raised but were regrettably unsuccessful in our attempt. Please contact us on *** or via e-mail at *** to have this matter addressed.
Kind regards, YDE Online Team
At YDE, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience.
We tried to contact you to discuss your concerns raised but were regrettably unsuccessful in our attempt. Please contact us on *** or via e-mail at *** to have this matter addressed.
Kind regards, YDE Online Team
Yde's reply09 Jul 2019, 15:55
Official
Thank you for your post.
At YDE, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience.
We tried to contact you to discuss your concerns raised but were regrettably unsuccessful in our attempt. Please contact us on *** or via e-mail at *** to have this matter addressed.
Kind regards, YDE Online Team
At YDE, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience.
We tried to contact you to discuss your concerns raised but were regrettably unsuccessful in our attempt. Please contact us on *** or via e-mail at *** to have this matter addressed.
Kind regards, YDE Online Team