ND
Natasha D
1 reviews | Active since Oct 2012
12 Sept 2015, 20:09
Holes and make-up stains
I'm extremely disappointed. We have purchased 4! Of the same dresses for my braida****s.(over R800 a dress) Not only was it a compete headache to get all 4 of them at the tygervalley store we now get damaged goods the one dress has 2 holes and make-up Stains. Eeu man. Dnt you guys check this before just selling it?? Now we must spend MORE money to FIX and clean this. I haven't even checked the other 3 dresses I'm too scared
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Yde's replyOfficial
16 Sept 2015, 15:32Hello natashaCCIT ,
Thank you for your post.
At YDE, service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Your experience is no more acceptable to us than it is to you, and we therefore wish to convey our sincerest apologies.
We are pleased to confirm that following our telephonic and email correspondence we were able to locate a replacement dress for you and will have it sent to your preferred store, via our courier service.
We have further deemed it necessary to escalate your service concerns to the manager of the store in question, as to ensure that our high service standards are upheld at all times.
We would like to wish you the best luck in the preparations for your wedding and that the day is memorable and special one.
Yours sincerely,
Lynn
Thank you for your post.
At YDE, service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Your experience is no more acceptable to us than it is to you, and we therefore wish to convey our sincerest apologies.
We are pleased to confirm that following our telephonic and email correspondence we were able to locate a replacement dress for you and will have it sent to your preferred store, via our courier service.
We have further deemed it necessary to escalate your service concerns to the manager of the store in question, as to ensure that our high service standards are upheld at all times.
We would like to wish you the best luck in the preparations for your wedding and that the day is memorable and special one.
Yours sincerely,
Lynn
Yde's reply16 Sept 2015, 15:32
Official
Hello natashaCCIT ,
Thank you for your post.
At YDE, service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Your experience is no more acceptable to us than it is to you, and we therefore wish to convey our sincerest apologies.
We are pleased to confirm that following our telephonic and email correspondence we were able to locate a replacement dress for you and will have it sent to your preferred store, via our courier service.
We have further deemed it necessary to escalate your service concerns to the manager of the store in question, as to ensure that our high service standards are upheld at all times.
We would like to wish you the best luck in the preparations for your wedding and that the day is memorable and special one.
Yours sincerely,
Lynn
Thank you for your post.
At YDE, service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Your experience is no more acceptable to us than it is to you, and we therefore wish to convey our sincerest apologies.
We are pleased to confirm that following our telephonic and email correspondence we were able to locate a replacement dress for you and will have it sent to your preferred store, via our courier service.
We have further deemed it necessary to escalate your service concerns to the manager of the store in question, as to ensure that our high service standards are upheld at all times.
We would like to wish you the best luck in the preparations for your wedding and that the day is memorable and special one.
Yours sincerely,
Lynn