Harassment and no accounts
25 calls received from YDE in the last 24 hours. 6 of them to my work at a Law Firm where I work as an Attorney claiming I owe you R100.00. Have received no statements since February 2017. Every month the same thing - you harass me, I ask what the amount is for and to send me an account and then... nothing until the next month. If anyone of you phones me one more time, I will take legal action. Worst company to deal with in the history.
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records your account has been short paid since October 2017. As a result, the account is reflecting in arrears, and additional interest was also charged. As this has a direct impact on future credit applications that you may have, you received regular updates with regards to the status of your account.
We confirm and appreciate the payments received thus far. However, a total payment of R 120.00 is still due by 31 December 2017, in order to bring the account fully up to date with payment.
We can also verify that except for the period between February and April 2017, of which you were advised, regular monthly statements were dispatched to you.
We trust that were able to clarify the concerns raised in your post and look forward to seeing you in our stores again soon.
Kind regards,
YDE Online Team
Thank you for your post and for the opportunity to clarify this matter for you.
According to our records your account has been short paid since October 2017. As a result, the account is reflecting in arrears, and additional interest was also charged. As this has a direct impact on future credit applications that you may have, you received regular updates with regards to the status of your account.
We confirm and appreciate the payments received thus far. However, a total payment of R 120.00 is still due by 31 December 2017, in order to bring the account fully up to date with payment.
We can also verify that except for the period between February and April 2017, of which you were advised, regular monthly statements were dispatched to you.
We trust that were able to clarify the concerns raised in your post and look forward to seeing you in our stores again soon.
Kind regards,
YDE Online Team