1 reviews | Active since Oct 2011
Harassed by Yde for an account that isn't mine!
Hi, I do not have an account with Yde but i am being harassed by them. Full honesty my wife has an account with them and yes she done always pay them on time, but who in this day and age call around for a R50 payment that was not made......this amount is what i can remember in the past. Nonetheless i received a call from them this week and after speaking to my wife she said she didnt pay them yet, but Yde sent her a statement with includes the previous months instalment and the new instalment which is due now end of this month.
Clearly if someone dont pay you you charge interest on the amount that is overdue right?
Fact of this matter is i am fedup on getting calls from Yde when i do not have an account with them!!!!
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders. We can verify that your contact details have been removed from the account and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for any inconvenience caused.
Kind regards,
YDE Online Team
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders. We can verify that your contact details have been removed from the account and kindly request that you allow 24 hours for our system to update.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for any inconvenience caused.
Kind regards,
YDE Online Team