NP
Natalya P

1 reviews | Active since May 2014

02 Aug 2016, 16:12

Great service

<p>I found the perfect brides****'s dresses at your Cradlestone branch today. Unfortunetely all my brides****s are in diffirent cities so it was going to be a mission. However, Tumi was very patient in trying to find out what sizes I needed and checked at the various branches if they had in stock. She phoned each branch and set aside the sizes that I needed (two diffirent sizes for each one in case one didn't fit) and also organised for the dresses to be delivered to the branch that didn't have in stock. Even I was confused about what sizes needed to go where at one point but Tumi kept her cool and got it done. Mpho was such a friendly face, helping me to take photos and looking after my belongings while I was trying to sort things out. I feel they really need some kind of thanks! You're the best, ladies!!</p>

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Replies (1)
Yde
Yde's reply17 Aug 2016, 11:51
Official

International standards of customer service excellence are vital to the success of our company and we expect of our staff to meet and exceed our high service standard.

We were therefore delighted to read of your experience with one of our store consultants and have passed your compliment on to the deserving recipient and her management team so that she is acknowledged for her efforts.

Thank you for taking the time to let us know of the exceptional service that you received and for your continued support of our company.

Please do not hesitate to contact us on 021- ********** or e-mail ********** for assistance with any other matters.

Fashionably yours,

YDE Online Team