PB
Petunia B

1 reviews | Active since Aug 2016

22 Aug 2018, 13:32

GREAT CUSTOMER SERVICE !!!

I recently contacted YDE in Centurion mall , I was looking for a certain dress I had seen on the internet , I was assisted by the store manager (Bongi) and she was super helpful , They did not have the dress I was looking for but she made it her business to recommend dresses that were similar to the dress I was looking for ,Later that day some one sent me a Khosi Nkosi dress I sent a picture to her and she confirmed they had that dress as well and she kept it aside , I drove from Lephalale to Centurion mall , Unfortunately Bongi was off but she left me in the hands of an equally helpful consultant Sarah , She was very helpful as well . Even though I did not fit in any of the dresses I ended up taking some floral maxi dress . But I was highly impressed with the overall service at the shop the staff is very friendly and they all know their way around the shop & products in the shop , they give sound fashion advises . I was highly impressed and I personally feel that Bongi is a leader not a manager , she leads her staff by example , We could do with more Leaders by her. Bong Thank you for everything

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Replies (1)
Yde
Yde's reply28 Aug 2018, 16:42
Official

We appreciate the time you have taken to notify us of the outstanding service you have received from the Store Manager mentioned in your post.

At YDE, every attempt is made to ensure that our valued customers are assisted by qualified and passionate personnel. We are thrilled that she was able to make your shopping experience with us memorable and we will be sure to forward the appreciative statement onto the worthy recipient, as well as her management team.

We would also like to thank you for your feedback and we look forward to seeing you in our stores soon.

Kind regards and happy shopping,

YDE Online Team