1 reviews | Active since Jan 2015
FURIOUS!!!!!!!!!!!!!!!!!!!!!!
On the 2 November I purchased a jumpsuit at YDE at Mall of Africa. I have since found someone who can make my outfit for my Graduation. Today i returned the item within the 14 days of date of purchase: The price (swing) ticket is attached. The item has not been worn or used.
I was first told that they did not have cash for my refund, minutes later when i returned to the store i was told the item was damaged and told to return it to Mall of Africa.
The Consumer Act Returns Policy protects me as a consumer If the goods do not meet the requirements set out in Section 55, the customer can return them at the supplier's risk and expense and without penalty. Further, the customer can elect to have the goods repaired, replaced or get a full refund of the original price paid.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
Following our telephonic conversation, we confirm that we have informed you of our six months returns period for the defective merchandise and can further confirm that arrangements have been made for your return to the store.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
YDE Online Team
At YDE, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We, therefore, troubled to hear about your experience.
Following our telephonic conversation, we confirm that we have informed you of our six months returns period for the defective merchandise and can further confirm that arrangements have been made for your return to the store.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
YDE Online Team