False adverti*****t....

Item: Yde
Rating: 1
Author: Judy N

I saw a beautiful dress on the yde facebook page. It was from the Milla collection n advertised for R650...I taught to myself I had to have this dress...I went to the Clearwater Mall branch, but to my disappointment they did not have it in stock...so they ordered it from the Cresta branch...so when they received it in store they gave me a call to fetch...I was so excited to fetch my dress...but when I got to the store n they gave me the dress...I noticed the swing tag had a different price from the adverti*****t on Facebook. ..so I queried it with the cashier...she told me she would contact the designer n see what they have to say...I waited for the call from the designers only for them to say it was an honest mistake from their side, and they couldn't give me the price that I saw on their Facebook....isn't a customer has a right to pay the price what is advertised....i have a screen shot photo of the post on Facebook which shows the dress is R650...very disappointed with the way they handled this situation...they could have given me the price that i saw on facebook n then removed the post or corrected the post...

Helpful (0)

Replies (3)

Judy N's updateReviewer Update

07 Mar 2018, 17:44

A Yde customer service consultant has contacted me regarding this matter. The matter has been resolved, they are giving me the dress for R650. One happy customer...will definitely be shopping at Yde again.

Judy N's update07 Mar 2018, 17:44

Reviewer Update

Yde's replyOfficial

08 Mar 2018, 14:22

Thank you for bringing this matter to our attention.

We apologize for the inconvenience you experienced at one of our stores recently, as we strive to offer our customers service that consistently meets and exceeds our high standard of excellence.

The matter was investigated and we were informed that the advertised price noted on Facebook, was due to an error on our side. When brought to our attention, the inaccuracy was corrected immediately, and the matter escalated to the respective Store Manager.

Even though this was an unintended error, we sincerely apologise for any inconvenience caused as a result of this matter, and for the manner in which your query were attended to.

We confirm that you have been contacted in this regard, and trust that this matter will be acceptably resolved shortly.

Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.

Kind regards,

YDE Online Team

Best regards,

Yde's reply08 Mar 2018, 14:22

Official

Thank you for bringing this matter to our attention.

We apologize for the inconvenience you experienced at one of our stores recently, as we strive to offer our customers service that consistently meets and exceeds our high standard of excellence.

Even though this was an unintended error, we sincerely apologise for any inconvenience caused as a result of this matter, and for the manner in which your query were attended to.

We confirm that you have been contacted in this regard, and trust that this matter will be acceptably resolved shortly.

Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.

Kind regards,

YDE Online Team

Best regards,

Yde's replyOfficial

08 Jun 2018, 09:24

Thank you for your post.

We appreciate your feedback and are glad to hear that you are happy with the manner in which we attended to your query. We value your patronage and hope to see you in our stores again soon.

Kind regards,

YDE Online Team

Best regards,

Yde's reply08 Jun 2018, 09:24

Official

Thank you for your post.

We appreciate your feedback and are glad to hear that you are happy with the manner in which we attended to your query. We value your patronage and hope to see you in our stores again soon.

Kind regards,

YDE Online Team

Best regards,

False adverti*****t....

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