FALSE ADVERTI*****T?
Was at YDE Sandton City today 25-10-2017 bought this beutiful dress and it was marked down, when i was paying i was told that on their till its not marked down nd the that price will only be effectictive tomorrow. I then asked why is it marked down Today and displayed as marked down? All i got was "communication was sent to Card holders, then I asked soo you onky service Card holders only not other customers then I git a SORRY but there is nothing we can do" Sphindile the manager said so.
I'm really disgusted by the service....that was false adverti*****t, u cant display a certain price then when its tme to pay the price iz more dan whats advertized that is not acceptable?? I really liked and wanted the dress bt YDE made a fool out of me. Even though i had enough money for the original price i just couldn't buy it coz of that. ???
YDE i need answers ??
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Yde's replyOfficial
01 Nov 2017, 11:21Thank you for bringing your concerns to our attention.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As a result, we escalated your recent experience at one of our stores to the Supervisor for further investigation.
We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
We are however pleased to confirm that your concerns have been addressed and the matter satisfactorily resolved.
We trust that we have acceptably addressed this matter for you. We encourage you to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
YDE Online Team
Best regards,
Yde's reply01 Nov 2017, 11:21
Official
Thank you for bringing your concerns to our attention.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As a result, we escalated your recent experience at one of our stores to the Supervisor for further investigation.
We wish to apologise to you for the manner in which you felt this matter was attended to at the relevant store, and for any inconvenience and frustration caused as a result of it.
We are however pleased to confirm that your concerns have been addressed and the matter satisfactorily resolved.
We trust that we have acceptably addressed this matter for you. We encourage you to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
YDE Online Team
Best regards,