tN
tembakazi N
1 reviews | Active since Jun 2015
25 Nov 2015, 18:52
Failure to deliver dress
On the 9th Nov 2015 I was at YDE Kolonnade,I orded a dress that was at YDE sandton city.I was told I would be called when my dress arrives at the shop.After 1week I called to ask about my dress and I was told I should wait another week as it takes 2weeks for delivery from other stores.On 25th Nov 2015 I called to ask about my dress and I was told that the dress wss sold as they could not reach me,I have phone records proving the store nevet attempted to call me.When I asked the lady to order the dress she told me she wouldn't do that.
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Yde's replyOfficial
30 Nov 2015, 17:25Hello Thembakazi91,
Thank you for your post.
At YDE providing our customers with service of international standards of fundamental importance to our company, thus we were concerned to read of your experience.
Following our telephonic discussion, we confirm that we have brought this matter to the attention of the relevant Area Manager to investigate and address. this matter with the store staff.
We regret that there is currently no further stock available for the requested garment and have further enquired with the designer if further stock will be made available. We are committed to provide you with feedback once we have received a response in this regard.
We trust that we have adequately responded to your query and once again apologize for your experience.
Yours sincerely,
Lynn
Thank you for your post.
At YDE providing our customers with service of international standards of fundamental importance to our company, thus we were concerned to read of your experience.
Following our telephonic discussion, we confirm that we have brought this matter to the attention of the relevant Area Manager to investigate and address. this matter with the store staff.
We regret that there is currently no further stock available for the requested garment and have further enquired with the designer if further stock will be made available. We are committed to provide you with feedback once we have received a response in this regard.
We trust that we have adequately responded to your query and once again apologize for your experience.
Yours sincerely,
Lynn
Yde's reply30 Nov 2015, 17:25
Official
Hello Thembakazi91,
Thank you for your post.
At YDE providing our customers with service of international standards of fundamental importance to our company, thus we were concerned to read of your experience.
Following our telephonic discussion, we confirm that we have brought this matter to the attention of the relevant Area Manager to investigate and address. this matter with the store staff.
We regret that there is currently no further stock available for the requested garment and have further enquired with the designer if further stock will be made available. We are committed to provide you with feedback once we have received a response in this regard.
We trust that we have adequately responded to your query and once again apologize for your experience.
Yours sincerely,
Lynn
Thank you for your post.
At YDE providing our customers with service of international standards of fundamental importance to our company, thus we were concerned to read of your experience.
Following our telephonic discussion, we confirm that we have brought this matter to the attention of the relevant Area Manager to investigate and address. this matter with the store staff.
We regret that there is currently no further stock available for the requested garment and have further enquired with the designer if further stock will be made available. We are committed to provide you with feedback once we have received a response in this regard.
We trust that we have adequately responded to your query and once again apologize for your experience.
Yours sincerely,
Lynn