1 reviews | Active since Feb 2015
Exchange/returns policy
I bought a dress from YDE at Sandton City on Saturday (7 Feb 2015) and did not fit it on because the store was full, fitting rooms were packed and I had to rush somewhere. So I paid for the dress which didn't even show on the price tag that it was marked down or on sale. I then got home & realized that the dress does not fit (I thought I was so fami**** with YDE sizes that I knew I was a 'xs' when it came to every item of clothing in the store). By that time I didn't even realise that the price on the slip was different to the price on the dress. So I tried to return the dress today (11 Feb) for a different cut or make as I figured a bigger size in the same dress would not look good on me, I get to the store & the guy helping said I can't exchange or return the dress as it was a sale item. My question is, why was the price not marked down on the price tag to show that it is a sale item & why are the \rules"that I got from the guy in the store not on the back of the slip. I mean I should've been warned beforehand that the dress was on sale and that the return police does not allow exchanges/returns on sale items!!!"""
Thank you for affording us the opportunity to respond to your post.
We acknowledge your frustration regarding this matter, but verify that your return did not initially comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.yde.co.za. We referred your concerns to the relevant management team and, as you were telephonically advised, we would like to as that you return to the store in question so that this matter can be resolved.
We trust that we have sufficiently attended to your concerns. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Best regards,
Thank you for affording us the opportunity to respond to your post.
We acknowledge your frustration regarding this matter, but verify that your return did not initially comply with the Terms and Conditions of our Returns Policy, which are visible on the reverse side of our dockets and on our website at www.yde.co.za. We referred your concerns to the relevant management team and, as you were telephonically advised, we would like to as that you return to the store in question so that this matter can be resolved.
We trust that we have sufficiently attended to your concerns. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Best regards,